Dr. Joel Shertok introduces the concept of the Price of Non-Conformance – PONC (developed by Philip Crosby in the late 1970’s, when he was VP-Quality of ITT), and gives some examples of how this concept can be used by Operations to improve profitability.
Dr. Joel Shertok introduces the concept of the Price of Non-Conformance – PONC (developed
by Philip Crosby in the late 1970’s, when he was VP-Quality of ITT), and gives some examples
of how this concept can be used by Operations to improve profitability.