The Chemical Perspective

FINDING PROCESS INEFFICINCIES – THE PRICE OF NON CONFORMANCE (PONC)

Episode Summary

Dr. Joel Shertok introduces the concept of the Price of Non-Conformance – PONC (developed by Philip Crosby in the late 1970’s, when he was VP-Quality of ITT), and gives some examples of how this concept can be used by Operations to improve profitability.

Episode Notes

Dr. Joel Shertok introduces the concept of the Price of Non-Conformance – PONC (developed

by Philip Crosby in the late 1970’s, when he was VP-Quality of ITT), and gives some examples

of how this concept can be used by Operations to improve profitability.